Commitment Metrics

The Commitment Metric measures how well scheduled hours meet the department's committed hours for each schedule segment.

The Commitment Unit Score is calculated by dividing the total number of missed commitments (occurrences) in the schedule by the number of scheduled employees times the number of schedule segments.

Unit Score = Total # Occurrences / (# Scheduled Employees x # Schedule Segments)

Where:

Schedule Segment = Facilities define schedule length and the number of segments within each schedule. For example, a 4-week schedule may be divided into two-week segments.
Full Time Equivalent (FTE) = Represented as a percentage. If an employee's FTE is 0.90 and the facility work week is 40 hours, the employee is expecting to work 36 hours per week (0.90 x 40 hrs = 36 hrs).
Commitment = Employee's FTE multiplied by the number of weeks in a schedule segment. If the facility uses two week schedule segments, then the commitment for an employee with an FTE of 0.90 is 72 hours per segment. [2 wks (0.90 x 40 hrs) = 72 FTE hrs commitment]
Occurrence = An employee's hours are under or over their commitment for a schedule segment.

Important Note: The Commitment Unit Score may be calculated with or without PRN staff. Both calculations are displayed on the Chart view.

To view Commitment data:

From the Schedule Quality Dashboard, click the Exceptions link to view a list of FTE commitments that were not met or were exceeded during the schedule period.
From the Schedule Quality Dashboard, click Chart to view the Employee's Commitments vs. Scheduled table.
The commitment unit scores display at the top of the page. There is a score that includes all shifts and a score that excludes PRN shifts.
The table lists all scheduled employee's, their FTE commitment and scheduled hours (productive, other productive, and non-productive) for each schedule segment.
Occurrences are highlighted:
1. Red - Overtime (exceeding 40 hrs/week)
2. Yellow - Under commitment

Example

This screenshot shows the Chart view for the Commitments Metric for Department 62436 during the Schedule Period of August 25 to September 21. For each department employee, the chart displays hired FTE Hours (Commitment), all Scheduled Hours (Productive, Other Productive), and Scheduled Non-Productive hours for each Schedule Segment, defined as 2 weeks for this facility.

This chart shows two Schedule Segments that total four weeks; however, if a facility defines a segment as four weeks, the chart will show only one Segment.

Two unit scores are displayed for commitment including All Shifts and Without PRN. The first number is the score at schedule posting and the second is the score for the current schedule.

Yellow	Staff not scheduled to FTE commitment.
Red	Overtime occurring (anything over 40 hours in a week.
*Asterisk	The asterisk indicates when an employee has hours (Schd Hours and/or Schd Non Prod) scheduled in a department and/or facility other than their home department.