Support Completeness

The Support Completeness metric indicates how well the professional staff assignments within a schedule meet staffing requirements as defined by the Department Staffing Matrix and Forecast Census for anticipated volume.

 

To view Support Completeness data:

1. From the Schedule Quality Dashboard, click the Exceptions link to view a list of scheduling variances by day and summary period.
2. From the Schedule Quality Dashboard, click Chart to view a bar chart representation of how closely actual support staffing levels meet the staffing requirements defined in the department staffing matrix.
3. In the Chart toolbar, click the Show a graph for each drop down to change the chart view.
   1. Part of Day (default view) = Results for summary periods grouped by Day, Evening, and Night shift types.
   2. Summary = Results for each scheduling summary period by day.

 

• 
  Note: Shift Types are defined by department. To view or edit shift types, go to Departments > General Info.

 

Support Completeness Metrics: Part of Day Chart

• The toolbar displays how many pages are included in the report - one page for each part of day.
• In the toolbar, select a page from the drop-down or use the forward and back arrows to move to a different page.
• The report header lists the Metric, Schedule Period, Facility, and Department.
• The Part of Day and Score display above the bar chart.
• Each day in the schedule period is represented by a bar.
• Each bar is divided into scheduled support skills.
• The legend below the bar chart lists the scheduled support skills.
• Forecast and Actual staffing levels are plotted for each day.

 

Example: Support Completeness Metrics by Part of Day

 

Support Completeness Metrics: Summary Chart

• The toolbar displays how many pages are included in the report - one page for each part of day.
• In the toolbar, select a page from the drop-down or use the forward and back arrows to move to a different page.
• The report header lists the Metric, Schedule Period, Facility, and Department.
• The Shift Summary Period time and Score display above the bar chart.
• Each day in the schedule period is represented by a bar.
• Each bar is divided into scheduled support skills.
• The legend below the bar chart lists the scheduled support skills.
• Forecast and Actual staffing levels are plotted for each day.

 

Example: Support Completeness Metrics by Shift Summary Period

 

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      Facility Scheduler 3.11.14.0