Tiered Open Needs: Overview

Tiered Open Needs, similar to Tiered Self-Scheduling, utilizes groups and tiers to determine when specific employees can see and request to fill open needs. These groups and tiers define a hierarchy of resources, or a flex path, within your labor pool taking into consideration employee types, experience, and overtime.

For example, an open needs tier may open 14 days prior to the scheduled shift and include a group of Core and PRN employees who have more than 12 months experience, but overtime is not allowed. 14 days prior to the shift date, employees who match the group requirements will see the posted need and can request to fill it. This tier gives preference to core employees and PRNs with seniority. A second tier that opens 10 days prior to the shift date may include Core and PRN employees with less than 12 months experience. A third tier may open five days prior to the scheduled shift that includes all employee types and allows overtime.

Pro Tip: An easy way to understand open need tiers is to think of the tiers as filters. Only employees that meet the filter or tier criteria can see the open needs and apply to fill them.

Facilities and departments can customize groups and tiers to meet their specialized needs.

Work Force Automation (limited HCA release)

Learn more about how tiered open needs can be used with Workforce Automation when requesting labor resources.

Workforce Automation with Tiered Open Needs

Activation

To get started, please submit a CFSA request by clicking Help > CFSA Request.

Additional Information

Open Needs: Overview

Tiered Needs: Facility Settings

Tiered Needs: Department Settings